Shipping, Returns & Warranty

All men’s hairpieces & women’s hair toppers and wigs qualify for free standard shipping across United States.
*Supply orders less than 3lbs and over $100 value are also eligible for free shipping
(Certain large objects such as mannequin heads are excluded)
Express and overnight options are available at an added cost.
All estimated timeframes refer to business days only.

Return Policy: Stock Hairpieces

  • You have 15 days from the date you receive your order based on your package’s tracking number to return your untouched hairpiece for a full refund, minus the shipment paid.
  • A restocking charge of $15.00 or more per item will be automatic applied if the returned item is not in its original condition and packaging.
  • If you have selected a final sale option, such as base cut, hair styling, bleached knots, perm, or any service that alters the hairpiece permanently, the hairpiece can no longer be returned or exchanged.
  • Any special requirements need to be addressed at the time of the order being placed.
  • You are responsible for all return shipping costs. We recommend to choose shipping with a tracking number as we are not responsible for any lost returns.

Return Policy: Hair Extensions

  • Returns accepted within 2 weeks of ordering, they must be in their original condition and packaging.
  • After 2 weeks an 80% credit of the value will be added to your account towards future orders.
  • Large returns are subject to a handling fee.
  • No returns after 3 months of ordering.
  • You are responsible for all return shipping costs. We recommend to choose shipping with a tracking number as we are not responsible for any lost returns.

Return Policy: Supplies

All supplies are final sale and cannot be returned or exchanged under any circumstances. This policy is strictly enforced.

Custom orders, Overstock and Final Sales Items:

All items located in the custom orders, overstock and clearance category are final sale, no return, no exchange, no refund.

All online services items including base cuts, haircuts, perms, bleached knots, and coloring are all final sale. There is no return, no refund and no warranty once the hairpiece has been permanently altered.

Hairpieces Warranty

XNhairpieces grants a 30 day limited warranty on validated hairpieces, covering excessive shedding and/or rapid hair loss. If you have lost more than 15% of hair during this period, XNhairpieces will be happy to repair your hair piece or wig free of charge.  Please note that once the unit has been sent to the factory, there will be a few months wait time. During which time you will need to provide your own unit.

In addition to, we cannot guarantee that you will not experience any future hair loss issues after the factory repair.

Any issues that occur 30 days after the purchase date, warranty will be nulled and will not be accepted.

**Please note, that v-looped based models are not included in this warranty as they are disposable units. These models include the M111, HD111 and M161V.

**This warranty does not include any units that have been mishandled by the client themselves.

**All sales are final once hair system has been altered. This includes Cut, Color, Thinned, Trimmed, etc.

Defective Hair Systems (other than hair loss) are considered the following for both stock and custom orders.

i.) Incorrect Hair Cut

ii.) Incorrect Base Cut 

iii.) Incorrect Color, Density, Grey Percentage, or Size

These defects are subject to 15 days from the day the unit has been delivered to the address on the invoice.

 

New York, Texas

Available Couriers: FedEx, USPS, UPS*.
Shipping days: Not Guaranteed
*All Men’s hairpieces & Women’s toppers, wigs get free shipping across United States.
*Supply orders less than 3lbs and over $100 value are also eligible for free shipping
 
 
Couriers Weight Estimated Days
Regular 0-3 LBS Free Shipping 4-7
Express 2 Days 0-2 LBS $15 2
Express Overnight 0-1 LBS $30 Overnight

Puerto Rico

Available Couriers: USPS
Shipping days: Not Guaranteed
*Supply orders less than 3lbs and over $100 value are also eligible for free shipping

Couriers Weight Estimated Days
Regular 0-3 LBS Free Shipping 4-8

European Union

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Available Couriers: FedEx International, UPS, DPD.

For clients in the EU, we have opened up a distribution center in Amsterdam, Netherlands. This means when you purchase from us, your items are shipped from our Netherlands warehouse* to your address. You will benefit from reduced shipping costs, and you no longer have to worry about customs duties or import fees as we will take care of those for you. You only need to pay the VAT (Value Added Tax) of your country at checkout. This is only available to clients residing in countries that are currently in the European Union.

* Please note that for items not available in the Netherlands warehouse, we will transfer them from our U.S. location which could add 2-3 days of handling time to your order.
* All Europe return address: Gelrestraat 97 Amsterdam 1079MZ The Netherlands
* For all international returns, please declare the package as a return package to avoid double-charged customs tax. XNhairpieces is not responsible for any return shipping costs including customs fees.

Our VAT Number: NL826692370B01

Couriers Weight Estimated Days
Regular 0-2 LBS 20-28 3-6

Rest of countries/territories

Albania, Argentina, Armenia, Australia, Bahamas, Bahrain, Barbados, Belarus, Belize, Bermuda, Bhutan, Cambodia, Cayman Islands, Chile, Colombia, Cost Rica, Dominican Republic, Ecuador, Ethiopia, French Guiana, Grenada, Guam, Guatemala, Guyana, Honduras, Hong Kong, Iceland, India, Indonesia, Israel, Japan, Kazakhstan, Kuwait, Liechtenstein, Macedonia, Malaysia, Mexico, Montenegro, Monaco, New Zealand, Norway, Oman, Panama, Paraguay, Peru, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Suriname, Switzerland, Thailand, Trinidad and Tobago,Turkey, U.S. Virgin Islands, United Arab Emirates, United Kingdom, Uruguay, Vatican City

Available Couriers: FedEx International, UPS*.

Couriers Weight Estimated Days
Fedex International 0-2 LBS $35 – $40 4-7
UPS 0-2 LBS $35 – $40 4-7

Due to the high value of your order, shipping insurance is highly recommended.

If you refuse, you are at risk if your package is lost or damaged.

Shipping insurance

We encourage our customers to buy shipping insurance to protect valuable products, please search “shipping insurance” on our website or click on

Canceling you Custom Order

ALL CUSTOM ORDERS ARE FINAL SALE. NO REFUNDS OR EXCHANGES.

IF YOU WOULD LIKE TO CANCEL A CUSTOM ORDER, THERE WILL BE A FEE CHARGED DEPENDING ON THE AMOUNT OF WORK PROCESSED ON THE CUSTOM.

All custom hair systems may be resubmitted for changes such as color, density, etc. within 2 weeks from when the order was placed.

If we make a mistake with your custom, we will correct the problem and cover all standard USPS shipping costs (with the exception of international clients). This result will only occur if the custom order does not match the specifications on the order that the customer submitted.

If the customer is the one who made an error with the order, they are responsible for the cost of fixing the unit (only if they want it fixed) along with the shipping costs. We offer corrections for custom systems but they will be charged for the repair.

If the customer needs to send the completed custom in for adjustment (whether it is our error or theirs); it must be sent in within 2 weeks of when it is delivered. So please make sure to double check the system as soon as you receive it and contact us immediately either by phone or email to let us know that is a problem with your custom unit.

We can only guarantee the order as submitted by the client. If the client choses the wrong specs they are responsible for any additional costs. We are more than happy to assist our clients but we do not offer custom consultations. Client must know what they want need and want for their order.

Cut time

Orders (UPS / Fedex courier) with full payment submitted on and before 4:00pm (Eastern Time) will be ship out the same day Orders with USPS courier might take 48 hours handling time **Please note that overnight orders may be subject to delay for various reasons; (Inclement Weather)

Handling time

**Book your appointment 2 -3 days later than shipment arrival date.

No courier guarantee the delivery time, neither we can guarantee.

Shipment cost collected can not be refund due to the delay reasons.

Hairpiece Styling and Pre attachment service might take up to 48 hours handling. We will inform you with email or text message if order handling time longer than 48 hours

Custom Duty

Warning! We are NOT responsible for any destination country custom import duty and handling charge.

If your order will ship to USA, Canada, EU and Australia, then you do not need worry about Custom entry and import Duty.

Please list your contact email and phone number on your order sheet.

In case your parcel is hold at your country custom entry warehouse, we need your immediate response.

We reserve the right to allow courier discard your parcel to avoid additional handling or return transportation charge.

No shipping method for Canada?

For Canadian resident, please use our Canadian website: xnhairpieces.com